Woodside Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Woodside Carpet Cleaners provides professional carpet, upholstery and related cleaning services to residential and commercial customers within its operating areas in the United Kingdom. By booking or receiving any service from Woodside Carpet Cleaners, you agree to be bound by these Terms and Conditions.
Please read these Terms and Conditions carefully before making a booking or using our services. If you do not agree with any part of these terms, you should not proceed with your booking or use our services.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Customer means the person, firm or company booking or receiving services from Woodside Carpet Cleaners.
Company, we, us or our means Woodside Carpet Cleaners.
Services means any carpet, rug, upholstery, hard floor or related cleaning or stain treatment service supplied by the Company.
Premises means the property, building or location where the Services are to be carried out.
Booking means a reservation made by the Customer for the Company to perform Services at an agreed date and time.
2. Scope of Services
Woodside Carpet Cleaners provides professional cleaning services primarily focused on carpets, rugs, upholstery and certain hard floors within its designated service area in the UK. The exact range of services available may vary from time to time and may differ between residential and commercial customers.
The Company reserves the right to decline a request for any service if, in its reasonable opinion, the work is unsafe, unsuitable, outside its expertise, or cannot be completed to a reasonable standard due to the condition of the items or premises.
All Services are provided for general cleaning and appearance improvement. While we will use reasonable skill and care to achieve the best possible results, we do not guarantee the removal of all stains, odours, or defects in carpets, upholstery or other surfaces.
3. Booking Process
Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time. A Booking is only considered confirmed when the Company has accepted the request and communicated confirmation, which may include the agreed date, time window, and indicative pricing.
The Customer is responsible for providing accurate information during the booking process, including the type and size of areas or items to be cleaned, the condition of carpets or upholstery, access arrangements, parking availability, and any known hazards at the Premises.
The Company may revise the quoted price if the information provided at the time of booking is incorrect, incomplete or materially different from the actual conditions found at the Premises. In such cases, the Customer will be informed of any changes to pricing before work continues, and may choose whether to proceed.
The Customer must ensure that someone with authority to approve the work and any necessary variations is present at the Premises at the scheduled start time, unless otherwise agreed in advance.
4. Prices and Quotations
All prices are provided in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable UK taxes. The Company may update its pricing from time to time without prior notice; however, confirmed Bookings will be honoured at the agreed rate, subject to the accuracy of the information provided by the Customer.
Any quotation or estimate given before inspection of the Premises is based on the information supplied by the Customer and is not binding if the actual conditions differ. The final price will reflect the actual work carried out, the size and condition of the areas or items cleaned and any additional services requested and agreed on site.
5. Payments and Invoices
Unless otherwise agreed in writing, payment for Services is due immediately upon completion of the work at the Premises. The Company may accept various payment methods, such as card payments, bank transfer or cash, as communicated at the time of booking or service.
For commercial customers or where agreed in advance, the Company may issue an invoice for Services. Invoices must be paid in full within the specified payment term stated on the invoice. If no term is specified, payment is due within 14 days of the invoice date.
The Company reserves the right to charge interest and reasonable administration costs on overdue amounts in accordance with applicable UK law. Failure to pay any sums due may result in the suspension of further services and may lead to legal action for recovery of the debt.
The Customer must notify the Company of any dispute regarding an invoice within 5 working days of the invoice date. Raising a dispute does not entitle the Customer to withhold payment for undisputed amounts.
6. Cancellations and Rescheduling
The Customer may cancel or reschedule a Booking by giving reasonable notice through the Company’s accepted communication channels. To help us manage our schedule and travel within our service area, we request that cancellations or changes be made as early as possible.
If the Customer cancels or reschedules a Booking with less than 24 hours’ notice, the Company reserves the right to charge a late cancellation fee, which may be a fixed amount or a percentage of the quoted service cost, to cover lost time and travel arrangements.
If the Customer is not present at the Premises at the agreed time, or cannot provide access, or the work cannot proceed due to circumstances within the Customer’s control, the visit may be treated as a late cancellation and a call-out or cancellation fee may apply.
The Company may need to cancel or reschedule a Booking due to circumstances beyond its reasonable control, such as staff illness, vehicle breakdown, severe weather, access issues, or other operational reasons. In such cases, the Company will notify the Customer as soon as practicable and will offer an alternative appointment. The Company will not be liable for any loss arising from such cancellation or rescheduling.
7. Access, Parking and Customer Obligations
The Customer must ensure that the Company’s operatives have safe and reasonable access to the Premises and to all areas and items to be cleaned. This includes providing accurate instructions, access codes or keys where needed, and ensuring that the Premises are unlocked and ready at the scheduled time.
Where parking restrictions apply, the Customer is responsible for arranging suitable parking for the Company’s vehicle as close as reasonably possible to the Premises. Any parking charges or fines incurred as a result of the Booking may be added to the Customer’s invoice if the Customer has not provided appropriate parking arrangements or information.
The Customer should remove small or fragile items, valuables, and personal belongings from the areas to be cleaned before the Company’s arrival. The Company will not be responsible for moving heavy or delicate furniture or items unless this has been expressly agreed and can be carried out safely.
The Customer must inform the Company of any pre-existing damage, significant wear, unstable flooring, loose fittings, or other material risks at the Premises, and of any special care instructions relating to specific carpets, rugs, or upholstery.
8. Cleaning Results and Limitations
The Company will exercise reasonable skill and care in delivering the Services and will use appropriate cleaning methods and products suited to the surfaces being treated. However, due to the nature of textiles and floor coverings, the Company cannot guarantee that all stains, marks, or odours will be fully removed.
Some stains may be permanent, and excessive soiling, fading, wear, sun damage, or chemical treatments applied previously by the Customer or other providers may limit the effectiveness of cleaning. Where the Company considers that further treatment may risk damage, it may decline to proceed or may proceed only with the Customer’s informed consent.
Slight colour changes, shading differences, or pile distortion may occur in some materials as a result of cleaning, particularly where items are very soiled or have aged. The Customer accepts that such changes are an inherent risk of cleaning and do not necessarily indicate damage or a failure to exercise reasonable care.
9. Liability and Insurance
The Company holds appropriate insurance for its operations within the UK. Details can be provided upon request.
The Company will be liable for direct physical damage to the Customer’s property that is caused by the negligence of the Company or its operatives, subject to the limitations set out in these Terms and Conditions. The Company’s total liability for any single event or series of related events will not exceed the value of the affected item or the total fee paid for the Services giving rise to the claim, whichever is lower, unless otherwise required by law.
The Company will not be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or any cost or expense arising from delays, cancellations, rescheduling or failure to achieve a particular cleaning outcome, except where such liability cannot be excluded under UK law.
The Company will not be liable for damage arising from pre-existing defects, wear and tear, loose fittings, inadequate maintenance, or from the Customer’s failure to follow advice or instructions. The Customer accepts that certain items may be at higher risk of damage due to age, condition, or previous treatments.
Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as possible and, in any event, within 24 hours of completion of the work where reasonably practicable. The Customer should provide clear details of the issue and, if requested, allow the Company reasonable access to inspect and, where appropriate, attempt to rectify the matter.
Where the Company accepts responsibility for a fault, it may, at its discretion, offer one or more of the following remedies: re-cleaning of the affected area, a partial refund, or a full refund for the specific service in question. Any remedy offered will take into account the nature and extent of the issue and the reasonable expectations for the type of service provided.
Failure to give the Company a fair opportunity to investigate and address any complaint may affect the Customer’s ability to claim compensation or other remedies.
11. Health, Safety and Waste Regulations
The Company will carry out its Services in compliance with applicable UK health and safety requirements and in accordance with relevant environmental and waste management regulations. Our operatives are instructed to work safely and to minimise any disruption or risk at the Premises.
Chemicals and cleaning agents are selected with regard to their suitability for the task and are used in accordance with manufacturer instructions and relevant safety standards. Safety data sheets are available for inspection where required.
Any waste generated by the Company in the course of providing Services, including used cleaning solutions, extracted waste water or disposable materials, will be handled and disposed of in accordance with relevant UK legislation and local regulations. Where waste must be removed from the Premises, the Company will ensure that this is done by appropriate means and in accordance with recognised waste disposal requirements.
The Customer agrees not to interfere with or improperly dispose of any cleaning chemicals or residues left on site and to follow any post-cleaning advice provided by the Company, such as ventilation, drying times and safe re-use of cleaned areas.
12. Customer Data and Privacy
The Company will collect and process personal data from Customers only to the extent necessary to manage bookings, deliver Services, administer accounts and comply with legal obligations. This may include contact details, service history and payment records.
Customer data will be stored securely and retained only for as long as necessary for the purposes for which it was collected or as required by law. The Company will not sell or disclose Customer data to third parties except where required to deliver Services, process payments, comply with legal requirements, or where the Customer has given consent.
13. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations under these Terms and Conditions if such failure or delay results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, flooding, fire, accidents, illness, strikes, transport disruptions, or interruptions to utilities or communication systems.
In such circumstances, the Company will use reasonable endeavours to notify the Customer and to reschedule the Services at a mutually agreed time, but will not be responsible for any resulting losses.
14. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time to reflect changes in its services, business practices, legal requirements or other relevant factors. The latest version of the Terms and Conditions will apply to all new Bookings made after the date of publication.
For ongoing contractual arrangements with commercial customers, any material changes to these Terms and Conditions will be communicated and, where required, agreed between the parties.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that, where required by law, a consumer may be entitled to bring a claim in the courts of another part of the United Kingdom.
16. General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.
The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations to another entity as part of its business operations, provided that this does not materially affect the Customer’s rights.
These Terms and Conditions, together with any written quotation or service agreement entered into between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.
